Help Center
Find answers to frequently asked questions here.
How Does Geniemates Work?
- HOW DOES GENIEMATES WORK?
It really simple. Using our app, launch a chat with our operator and let us your details about your order. Enter a time that works for you, add information about your place — We’ll take care of the rest.
- THE TURNAROUND TIME?
We designed our service to work with a sense of immediacy. We aim to match you with local vetted professionals within one hour.
- WHERE DO YOU OPERATE?
NYC
We delivery from Harlem to lower Manhattan and the surrounding five boroughs.
- WHAT SERVICE DO YOU PROVIDE?
We provide residential cleaning, and furniture assembly.
- SO I NEED TO BE HOME?
Not really.
Pricing
- IS THERE A MINIMUM TO AN ORDER?
All bookings require a minimum of two hours.
- HOW DO I PAY?
We use the card on file while performing a quick hold and release of $0.50 to ensure its validity.
- REFUNDS
We’ll issue a refund if you’ve already been billed but canceled your booking.
- PAYMENTS AND RECEIPTS
We do provide official digital receipts, just send us an email.
Suggested Topics
- Incorrect charge
We only charge when a booking order is placed. Please email support@geniemates.com us if there’s a mistake or use the form below.
- My pro never arrived
You should never have to deal with no shows, we apologize for this. We respond to events like these with a sense of urgency. Please use the form below to get in touch with your concierge.
We hope you grant us a chance to make it right !
- I'm not happy with my recent order !
Your smile and satisfaction is our goal. If you’re not satisfied, we’ll make it right.
We set high standards for our professionals to render quality service.
Please reach out to your concierge using our app and explain what went wrong.
Dedicated.
Human Support.
Didn’t find what you were looking for ? Shoot us an email and we’ll respond shortly.